March 20, 2020, Festsaal Kreuzberg

The New Wave of CRM

Everything you know about CRM is changing. Gear up for expert industry insights, current trends, and an extraordinary community of like-minded people.

What You Can Expect

In today’s economy, first-order platforms are pocketing the largest share of customer access. To retain direct customer relationships and regain margins, modern-day brands need to utilize their CRM insights to their maximum potential: that’s why we’ve created the Heroes of CRM Conference.


Our speakers inform you about the newest trends and approaches in CRM and marketing – from strategy to organization to technology – so that your company may better arm itself and stay competitive in today’s platform economy.


Top-notch speakers from various industries provide you with best practices and case studies, and will inspire to create maximally effective campaigns. Join our community now, and take a journey through data-informed, cross-channel creativity.


Shooting for the Stars: Heroes of CRM 2019

2019 saw our second ever conference and a resoundingly positive response. Thanks to over three-hundred attendees and seventeen inspiring speakers, the Heroes of CRM has been established as the largest CRM conference in Germany!


Keep up With Our Community


We’re posting more content from our 2019 conference on Facebook, Twitter, YouTube and Instagram.
Make sure you join our Facebook community group for discussion on all things CRM. 

And with our newsletter you won't miss any updates!

  • Heroes of CRM Facebook
  • Heroes of CRM Twitter
  • Heroes of CRM Youtube
  • Heroes of CRM Instagram

Secure Your Speaker Slot

Are you a CRM hero? We’re looking for outstanding operational experts in the CRM field who want to share their knowledge and insights at this year’s Heroes of CRM Conference. 

If you have valuable insights to share, submit your proposal. Please include your position as well as your company’s name and briefly pitch your topic – whether it’s on best practices, creative campaigns, new channels, or whatever excites you in your daily business. Slots are very limited so don’t miss out on your chance to rescue CRM!

  • Join renowned marketing experts onstage

  • Share operational insights with hundreds peers

  • Become part of a superordinary community


CrossEngage Customer Data Platform
LINK Mobility
trbo Onsite Personalization

Do you want to join the movement? We’re looking for inspired companies to become our partners on this journey that is changing CRM. Your support is what enables us to provide perspective-shifting insights.