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Heroes of CRM 2019 Recap
The Heroes of CRM Conference 2019 was a blast, and we caught it all on video. Here you can find all of the conference's Main Stage talks and Deep Dives, as well as our recap montage. We've also uploaded every talk's slides onto Slideshare. Enjoy!
Speakers 2019

Dr. Florian Heinemann
Project A

Philipp Westermeyer
OMR

Björn Sjut
Finc3

Melanie Sickinger
Limango

Dr. Mark Elsner
Agentur Echte Liebe

Catherine Bostian
Delivery Hero

Bastian Seibt
Finanzcheck

Dr. Markus Wuebben
CrossEngage

Sebastian Amtage
b.telligent

Markus Gerlitzki
CRM Expert

Anna Katharina Knarr
trbo

Oliver Wolf
Xperify
Dr. Markus Wuebben (CrossEngage) & Dr. Mark Elsner (Echte Liebe) – Acquisition vs. Retention


Dr. Markus Wuebben (CrossEngage) & Dr. Mark Elsner (Echte Liebe) – Acquisition vs. Retention
23:11
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Melanie Sickinger (Limango) – CRM Between Handmade & Automated Communication
18:54
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Philipp Westermeyer (OMR) – State of the German Internet – Five Paths to Victory in Times of GAFA
36:00
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Sebastian Amtage (b.telligent) – Beyond Marketing Automation
36:15
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Markus Gerlitzki – Current Challenges in Personalization
17:04
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Catherine Bostian (Delivery Hero) – The Pleasure of Problem-Solving
18:56
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Bjoern Sjut (Finc3) – High End CRM on a Low-Cost Infrastructure
23:57
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Florian Heinemann (Project A) – Merging of Customer Acquisition and Retention
39:29
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